Artificial intelligence (AI) is transforming the landscape of federal government operations. As technology advances at an extraordinary pace, AI is becoming essential in addressing complex challenges, enhancing decision-making, improving public services, and driving innovation.
AI is being strategically integrated across various federal agencies. Tech experts are revolutionizing the way agencies leverage AI by designing, building, and implementing a framework leveraging the power of AI in a meaningful and responsible way. In 2023, the president issued the landmark Executive Order 14110, “Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence.” The budget provides over $3 billion across agencies to responsibly develop, test, procure, and integrate transformative AI applications across the federal government and supports the implementation of the administration’s executive order (whitehouse.gov, 2024).
Here’s a closer look at how Pivotal uses AI to empower government leaders to rethink, refresh, and reimagine how AI can advance their mission.
Improving Public Services
Using a people-first approach, we reimagine solutions to give those relying on government services better access to the life-changing systems and critical information they need for a consistently positive experience. AI-driven customer service allows staff to focus on more complex issues while seamlessly handling routine inquiries and providing the public with on-demand access to the information and resources they need to thrive.
Driving Economic and Social Impact
Our progressive mindset drives us to actively anticipate the needs of our clients and those they serve. AI initiatives enhance our government clients’ contributions to economic growth by fostering innovation, creating new opportunities in various sectors, and improving the efficacy of social services targeted to those in need. These forward-thinking initiatives are pivotal to the long-term success of social programs at large. As a HUBZone-certified team, we are invested in supporting federal programs that stimulate economic development and job creation.
Refining Recruitment and Retention Strategies
We can leverage AI’s ability to analyze vast amounts of data, predict trends, and automate repetitive tasks to optimize compliant recruiting and retention strategies for the federal government. AI-driven platforms aid in scanning resumes and candidate profiles, even those who may not be actively searching for a job, for candidates with the skills, experience, and job performance most relevant for the open positions. The objective evaluation platform may reduce unconscious bias by primarily focusing on the candidate’s skills and qualifications, resulting in equitable hiring practices.
Furthermore, AI can support the government’s efforts to enhance the employee experience by using data insights to identify and recommend relevant skill gap assessments, personalized training opportunities, targeted career development plans, and tailored engagement strategies for existing employees.
Optimizing Government Operations
Everything we do comes from our deep understanding and awareness of how technological solutions should empower organizations at all levels. We leverage AI technologies to streamline administrative tasks, routine processes, and resource allocation — increasing operational efficiency and reducing administrative burdens. By integrating AI, we facilitate opportunities for meaningful human connection and the opportunity to deliver innovative solutions that will grow and evolve with our clients.
Looking Ahead
As technology continues to evolve, the integration of AI will drive further innovation, enhance efficiency, and improve public services. While AI offers numerous benefits, we remain diligent in our efforts to guide the responsible use of technology as we safely integrate AI applications into existing programs and systems.
With a strong focus on collaboration, we use our expertise to empower your team with new ways to leverage technology and enrich your capabilities by providing the secure infrastructure, enterprise technologies, and custom solutions you need to operate, innovate, and thrive — now and in the future.
Empower Your Next Project
Lead with the confidence that your information technology is designed to help you make smarter decisions, deliver life-changing care, and create powerful and lasting connections. Connect with Pivotal today to start the conversation.
References
whitehouse.gov, 2024. FACT SHEET: The President’s Budget Advances President Biden’s Unity Agenda. https://www.whitehouse.gov/briefing-room/statements-releases/2024/03/11/fact-sheet-the-presidents-budget-advances-president-bidens-unity-agenda/#:~:text=The%20Budget%20provides%20over%20%243,of%20the%20Administration’s%20Executive%20Order